Remote Access for Microsoft Teams Room on Windows

Microsoft Teams Rooms Pro management securely enables Teams Rooms Pro managers with the ability to connect to a Teams Rooms device within the Teams Room Pro Management portal. With role-based access controls, your Teams Rooms Pro Management support staff can remotely connect to the Teams Rooms device when the device is not in a call to troubleshoot hardware and software configurations on Teams Rooms devices.

Pre- Requisites for Teams Rooms Remote Access

• Microsoft Teams Room Pro license.
• Currently, it only supports Teams Room on Windows.
• Windows 11 (If you haven't upgraded your MTR, it's time for it)
• Ensure the Azure Communication Service URL/IPs below are whitelisted on your firewall/proxy.

• Open the URLs below for the Pro Management portal on your proxy side.

• https://mmrprodnoampubsub.webpubsub.azure.com https://mmrprodemeapubsub.webpubsub.azure.com https://mmrprodapacpubsub.webpubsub.azure.com

Configure the remote access to at the tenant level -

• Log in to the Microsoft Teams Room Pro portal at https://portal.rooms.microsoft.com/ as a tenant global admin or Teams Room Pro Manager.
• Navigate to Settings and select "Remote Access"
• Set "Enable integration"
• Enter the Email address of the admin user consenting to this feature.

Assign the permission to IT Admins.

By default, the Teams Room Pro Manager role will not have remote access even though that role is required to enable the feature. This is to control if any future changes happen at the role level it's not impacting this feature.

Follow the RBAC role setup - Role-based access control in the Microsoft Teams Rooms Pro Management Portal - Microsoft Teams | Microsoft Learn

Remote Access -

Select the desired room for remote access. Click on the "Remote Access" tab and then select "Start Session".

Room Display: -

You have the following control on the remote session.

1. Restart the device remotely.

2. Switch Room Console vs Display.

3. Expand the remote session or fit to window.

4. End the remote session.

Room Remote Control -

Room Console -

1. Start the ad-hoc or join the scheduled meeting.

2. Make PSTN call.

3. Join with Meeting-ID for Zoom/Teams.

4. Swap to more option.

Major Release for Microsoft Teams Room on Windows

 Microsoft released a major version of Microsoft Teams Room on Windows.

Introduced in this update:

• New Teams on Teams Rooms - This update brings the New Teams available on Teams Desktop to Microsoft Teams Rooms on Windows. With the new Teams app now a part of Teams Rooms on Windows, all Teams Rooms devices can now utilize available resources to optimize room experience and rendering intelligent audio and video more reliably. The New Teams app has parity of experiences, and in addition all new Teams rooms experiences are built on new Teams app.
• Zero Touch Deployment with Windows Autopilot and Pro Management Portal  . This update includes app support to enable the end-to-end deployment experience. To test this, please reach out to your Microsoft account team to sign up for early access to the Teams Pro Management poral Autologin preview.
• Ability to change language on Microsoft Teams Rooms on Windows. With this new feature, end users can change the language of the Microsoft Teams Rooms on the Microsoft Windows app. The language choices offered are the same as those that are offered in the Microsoft Teams desktop app. The language is reverted to the default language when it restarts.
• Skype for business deprecation. Back with the release of app 4.19.57.0, we had announced the end of support for Skype for Business (Server and Online) on Microsoft Teams Rooms. With this update, we have retired the XML settings for SfB as well as ability to sign in or support to Skype for Business meetings.
• Meeting Chat shown by default in Gallery View for Teams Rooms on Windows. Meeting Chat is now shown by default when joining a Teams meeting with Teams Rooms on Windows in Gallery View, making it easier to see incoming chat messages on the front of room display. Admins can configure the default chat experience for a room, and users can make in-meeting changes to show or hide the chat using the touch console.
• Join meetings with a QR code on Teams Rooms on Windows. Users can quickly join meetings from a Teams Room by scanning a QR code on the Teams Room home screen using their mobile phone camera. The user will then enter the full meeting experience on Teams Room and the room companion mode experience on Teams mobile. The QR code can also be scanned to start an ad-hoc meeting or cast content from users’ mobile to the front of room display. If the user doesn't have the Teams mobile app, they will be directed to download it after scanning the QR code. Admins can control the QR code feature via XML settings and the Teams admin center. This feature supports cross-tenant meetings when the organization settings and user policies allow it.
• 4K display UI scaling for Teams Rooms on Windows. 4K-enabled displays, including front of room displays and touch boards, are natively supported on the Teams Rooms experience. Note: 4K video isn't supported.
• Improvements to Join with an ID. Teams meetings continues to be the default option while the option to select joining Zoom meetings with an ID, and others to come, is visually more clear.
• Meeting ID and passcode to join on Teams Rooms on Windows. Admins can configure and require a meeting ID and passcode to join a meeting on Teams Rooms on Windows to ensure one more level of security and privacy. This feature is available with Teams Rooms Pro license.
• End users can switch IntelliFrame on or off using Stage roster.

Enable Face & Voice Enrollment on Windows Desktop for People Recognition in Teams Rooms

Microsoft is releasing the Cloud IntelliFrame AI feature for Teams room attendees to be visible and easily identifiable, making it easier to connect and collaborate with colleagues no matter where they are. 

Please refer to this article for more information https://m365community.blogspot.com/2023/07/the-cloud-intelliframe-ai-feature-will.html

For Cloud IntelliFrame to identify the users in the room, Microsoft released Voice and Video recognition features in the endpoint for users to enroll/configure the profile. This feature is available for Microsoft Teams Rooms Pro license customers.

The user enrollment feature is by default disabled on the meeting policy, and the IT admin needs to enable it on the custom or global policy.

Microsoft Teams Rooms and certified Teams cameras use IntelliFrame technology to create an inclusive and immersive meeting experience for both remote and in-room users. One of the key features of IntelliFrame is its people recognition capability, which employs AI to ensure speakers are properly identified.

Intelligent Cameras use recognition technology provided by Microsoft to identify individuals present in a Teams meeting room, providing real-time identification. Participants who have enrolled their face with the Microsoft Teams desktop client will have their name displayed on their videos and in the meeting roster. Those who have not enrolled will be identified as "Guests". Name labels will be shown on the meeting stage and in the roster.

Teams rooms on Windows will need to have cameras that support IntelliFrame, such as the Yealink SmartVision 60 and Jabra PanaCast 50. Other cameras will be published on the Microsoft Learn site as they become available.

Enable Voice and Video Recognition enrollment in Teams Meeting Policy -

Set-CsTeamsMeetingPolicy -Identity "CustomMeetingPolicyName or Global" -EnrollUserOverride Enabled

Once the Policy has been replicated the enduser can see the "Get Started or "Create voice profile" option under Recognition tab in Settings page.

Read the below statement given by Microsoft to record your voice to identify you automatically by Cloud IntelliFrame feature during the Teams Meeting.

Once you finish the Voice recognition, you will get the "Face recognition" option.

The Cloud IntelliFrame AI feature will soon be available on Microsoft Teams Room for Windows.

What is Cloud IntelliFrame in Teams Room?

Meetings have become more complex and challenging in the age of remote work. That's why Microsoft & Vendor is releasing the Cloud IntelliFrame, a cutting-edge AI feature designed to enhance the online meeting experience. With this innovative AI technology, participants in Teams Rooms meetings can enjoy clearer visuals of individuals present in the room. This intelligent video feed ensures that in-room attendees are visible and easily identifiable, making it easier to connect and collaborate with colleagues no matter where they are.



In hybrid meetings, a smart video feed is generated by zooming into the faces of the attendees and eliminating any distractions in the background. This allows for clearer visibility of facial expressions and gestures, thus enhancing collaboration. Additionally, it promotes equality among participants as everyone is visible and audible.

Supported Client and License requirements-



The Cloud IntelliFrame feature will soon be available only for Microsoft Teams Rooms on Windows with a Pro license and it can be accessed on Microsoft Teams Desktop for both Windows and Mac endpoints.


Hardware requirements for IntelliFrame AI

For now, only the below hardware supports the AI IntelliFrame feature,

• AVer CAM520 Pro
• AVer CAM520 Pro2
• BRIO 4K Stream Edition
• EagleEye Cube USB
• HD Pro Webcam C920
• Jabra PanaCast
• Logi Rally Camera
• Logitech BRIO
• Logitech ConferenceCam CC3000e
• Logitech MeetUp
• Logitech Webcam C925e
• Logitech Webcam C930e
• Microsoft® LifeCam Studio
• Polycom EagleEye IV USB Camera
• PTZ Pro 2
• PTZ Pro Camera
• ThinkSmart Cam
• Yealink UVC30
• Yealink UVC34
• Yealink UVC50
• Yealink UVC80
• Yealink UVC86

The IntelliFrame feature will be available on MTRoW devices with specified vendor hardware cameras starting in mid-August. This feature will be automatically enabled upon release. Only Windows & Mac teams clients are supported, Web and mobile devices are not supported.

There is an icon located in the top right corner of the Room video feed that shows that Cloud IntelliFrame is being used.

If you want to disable this feature in the meeting room you can do so by accessing the in-meeting settings on the console. This will switch the Room back to the standard view, and all online attendees will be able to see the standard view from that Room.

Users have the option to disable IntelliFrame on their end to access the standard room view.

Camera/IntelliFrame feature Limitation

The IntelliFrame feature can accommodate a maximum of 9 users in a room. When a new user enters, the camera will automatically switch to the standard view until the person has settled down. This will be a challenge if your room is equipped with a glass door and an open area. For the best experience use this feature in huddle/small and medium room spaces.

How to disable/Opt-Out IntelliFrame feature

You can disable the IntelliFrame feature via the XML configuration file,

<CloudIntelliFrame>False</CloudIntelliFrame>

New telemetry signals are captured on Windows MTR systems to enhance the monitoring

The Microsoft Teams Room Pro portal agent is gathering a fresh batch of telemetry data to enhance the monitoring of Microsoft Teams Room on Windows. This will help improve the performance and availability of the room.

Nightly Reboot Disabled - If the Teams Rooms device has been running continuously for two or more days and the nightly Reboot task is disabled, it could affect the scheduling of updates or the effectiveness of remediations by the agent.

Windows OS Activation status - You may receive a notification if your Windows operating system shows a status that doesn't match your licensed version. This could mean that the activation process wasn't completed properly. If you're rebuilding the MTRoW or creating a custom Windows image, this notification can alert you if activation fails.

Time Drift - We have detected a time difference between the current time (UTC) on your MTR Windows device and the time (UTC) of the Teams Rooms Pro Management service. This can lead to problems with signing in, updates failing, or meetings not showing up on your device calendar. To fix this, we will restart the time service and check if the time difference has been resolved.

Windows Server Update Service (WSUS) enabled - According to the agent, there haven't been any recent updates installed through Windows Update, and it has identified an already existing WSUS configuration on the device.

Disk Health - If the primary drive has excessive disk wear or shows SMART errors, a warning will be triggered indicating that the device may fail soon.

Discover how to modify the configurations for Microsoft Teams Rooms on your Android MTR Devices.

Excited news that the Pro Management portal now offers the ability to directly edit Android device settings.

To access this feature, simply navigate to the Settings tab in the device's detail panel and select the "Configuration profile" option. From there, you can easily view and assign profiles that have been previously configured in your tenant.

Please note that device profiles can only be configured on MTRoA devices and are not supported on Teams Room Panels.

Upgrade Logitech Sync App directly from Sync Portal

Are you currently utilizing the Logitech Sync App for Logitech video conferencing device management? If so, you may be curious about upgrading to the latest version. Luckily, we're here to guide you through upgrading directly from the Sync Portal without the need for manual downloading and installation. Keep reading to learn more.

The Logitech Sync App is a useful software application that enables you to monitor, control, and update your Logitech video conferencing devices from one convenient interface. You can access the Sync App on your computer or via any web browser through the Sync Portal.

Sync Portal is a cloud-based service that enables you to access additional features when connected to your Logitech Sync App. With Sync Portal, you can manage your devices remotely, receive analytics and alerts. Additionally, it allows you to update Logitech Sync App on your computer or multiple computers simultaneously.

In order to upgrade the Logitech Sync App directly from the Sync Portal, please follow these steps:

1. Log in to Sync Portal https://sync.logitech.com/ using your Logitech account credentials.

2. Go to the Meeting Rooms and select the Inventory tab and select the computer that has Logitech Sync App installed.

3. Click on the Actions button and select Upgrade Sync App from the drop-down menu.

4. Confirm the upgrade by clicking on Upgrade Now or Scheduling the upgrade at your preferred time.

5. Wait for the upgrade process to complete. You can monitor the progress on the Devices tab or on the Notifications tab.

6. Once the upgrade is done, you will see a green check mark next to the computer that has been upgraded.

7. You can now enjoy the latest features and improvements of the Logitech Sync App.

To ensure that your video conferencing devices are always up-to-date and secure, upgrading the Logitech Sync App from the Sync Portal is a convenient and efficient option.

To upgrade your devices, utilize the filter option to sort and display only the necessary ones.

[Update]Microsoft Teams Room on Windows June Update - 4.17.51.0

There is a significant update available for Microsoft Teams Room on Windows, which introduces numerous new features and improvements.

• If you opt-in new refreshed home screen in 4.16, that is now made as default.

• Now all eligible Windows systems are upgraded to Windows 11 22 H2 by default. However, you can delay your system upgrade till Nov'2023. Nov https://m365community.blogspot.com/2023/06/how-to-delay-windows-11-upgrade-on.html

• The manual installation of Teams Room Pro portal agents is no longer necessary. The device enrollment process has been simplified and devices are now automatically installed and registered to the Pro portal.

• The support to enhanced custom home screen background.

• Supports SIP/H323 1:1 calling via certified CVI providers.

• MTRoW now offers the option to select and enable the together mode feature for everyone.

• Net Promoter Score survey at the end of some meetings

Release notes for Microsoft Teams Rooms - Microsoft Teams | Microsoft Learn

Enable Room Capacity or Occupancy notification in Teams Room Systems

If you are using Teams Room devices in your organization, you might want to enable the room capacity notification feature. This feature allows you to set a maximum number of people that can safely occupy a meeting room, and display a warning message on the device screen when the limit is reached or exceeded. This can help you comply with social distancing guidelines and prevent overcrowding in your meeting spaces.

To enable the room capacity notification feature, you need to follow these steps:

1. Sign in to the Microsoft Teams admin center with your global admin or Teams service admin credentials.

2. Navigate to Devices > Teams Rooms.

3. Select the device that you want to configure, and click Edit.

4. In the Settings tab, scroll down to the Room capacity section.

5. Toggle on the Enable room capacity notification switch.

6. Enter the maximum number of people that can safely occupy the room in the Room capacity field in Exchange.

7. Click Save.

Once you enable the room capacity notification feature, the device will display a message on the screen when the room is at or above the capacity limit. The message will say "This room is at capacity. For your safety, please consider joining from another location." The message will also show the current number of people in the room and the maximum capacity limit.

To receive notifications about capacity, you can activate the feature through XML configuration on Windows MTR.

Microsoft Teams Room on Android -

To ensure the proper functionality of your MTR solution with Logitech Camera, kindly set the room capacity in the Logitech Sync portal.

Please specify the capacity of the room in the Exchange resource account.

Please note that in order to count the number of people in a room, an AI-capable camera is required. It is recommended that you check with your camera vendor to confirm that this feature is supported by your camera.

How to delay Windows 11 upgrade on the Teams Room on Windows devices

Microsoft has announced that Microsoft Teams Rooms on Windows that meet the eligibility criteria will be updated to the Windows 11 22H2 update once Teams Room App 4.17 is installed. 

To ensure that your network/firewall/proxy configuration supports the Windows 11 upgrade, please refer to the instructions on upgrading Teams Room app 4.16.134 through the Teams Room Pro portal.

https://m365community.blogspot.com/2023/05/update-teams-room-pro-portal-for-manual.html

https://m365community.blogspot.com/2023/05/windows-11-support-for-teams-rooms-on.html

If you're experiencing network, proxy, or firewall problems, or if you want to postpone your eligible Teams Room device's Windows 11 upgrade, you can follow these steps to delay the upgrade.

How long can you delay the upgrade?

You can delay the upgrade until November 20,2023.

How to delay the upgrade?

To delay the upgrade, you need to set the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PPI\SkypeSettings\CBU11 value to 1 (DWORD).

Is there any timeline for setting these delayed upgrade settings?

You must set the above registry value before June 20, 2023.

Can I remove this registry for the staged upgrade?

Yes, you can remove the registry to resume the upgrade.

Improvement to Device Registration Process for Microsoft Teams Rooms on Windows for Pro Management Portal

Current MTR Pro portal agent registration-

• Log in to http://portal.rooms.microsoft.com as Administrator
• On the left navigation bar of the Microsoft Teams Rooms Pro Management portal, expand Settings and select General.
• Under Enroll a room, select Download the installer to download the monitoring agent software.
• Copy the installer file to a USB drive and plug it into the MTR device.
• Run the installer file and follow the prompts to install the monitoring agent software.
• Restart the device and wait for it to connect to the Pro Management portal.
• You can verify the enrollment status of your device on the Rooms tab of the portal.

Improvement to the Device Registration Process

The enhanced device registration process for Windows-based Teams Rooms devices on the Pro Management portal is great news for IT admins. This update comes at a perfect time when remote work and collaboration are becoming increasingly common.

By automating the Pro Management agent deployment and device enrollment tasks for IT admins, this move makes their workload lighter and improves the user experience. Additionally, the elimination of the need for any additional user action makes the process more efficient and less prone to errors. This is especially important for organizations that have many Windows-based Teams Rooms devices that need to be managed.

With the Teams Rooms app update (v. 4.17) set to be released by the end of June 2023, organizations can take advantage of the streamlined device registration process and enhance their device management capabilities with the Pro Management service.

Overall, this update is a positive development for the industry, highlighting the need for continuous improvement and innovation in device management. The focus on providing a seamless and hassle-free device registration experience for IT admins is a step in the right direction toward improving collaboration and productivity in the workplace.

Requirement -

If you have a Teams Room Pro license on your MTRW Devices, they will be automatically enrolled in the pro management portal. This will provide you with advanced Microsoft Teams Rooms monitoring and remote management capabilities.

Update - Teams Room Pro Portal for Manual MTR Teams App update & ServiceNow Incident Process for Warning & Recommendation alerts

In the last article, we looked at eligible Microsoft Teams Room on Windows devices getting Windows 11 22H2 update. The update is coming starting June'2023. Microsoft released the new MTR Teams App version 4.16.134 for Windows, which you can install using a manual method to validate whether your devices are eligible and working as expected. If any Windows Update URL/IPs are blocked on your network/Proxy.


Microsoft Teams Pro portal now has the new option under the action tab on the device page to trigger the Teams app upgrade without you logging in to the device to install/upgrade them.

• Login to https://portal.rooms.microsoft.com with the administrator role.
• Select Room on the left side and select the desire MTRoW device.
• Select Action tab and select "Install Teams Meeting Room 4.16.134 update and click "Run"
• Provide the justification and Click "Run".

It's important to be aware that while upgrading, you won't be able to multitask until it's finished.

You can check the status under the activity tab

The upgrade will be completed in just 5 minutes, and after that, you will have access to more detailed information about it.

Once the Teams app upgrade to latest version ensure the Teams is able to login successfully at least once. Once the release has been installed and the devices have been successfully booted up, switch to admin mode and use the Windows Settings app to check for updates. Depending on the supported devices, you should be offered the option to download and install either Windows 11 22H2 or Windows 10 22H2.

For those customers using the ServiceNow ticket integration, all Warning & Recommendations incidents (including Security) will no longer generate a SNOW ticket from the Pro Management portal. This change only affects ServiceNow integration. Any warning or Recommendation incident will still be visible on the Incident dashboard; under the individual Room status and through email notifications.

Windows 11 support for Teams Rooms on Windows devices

Beginning in June of 2023, Teams Rooms on Windows devices that meet eligibility requirements will be upgraded to Windows 11 22H2. This upgrade will enhance the functionality and overall performance of your device, providing an even better user experience. This will be offered and installed on their devices with 4.17 dot release. Devices that are not eligible due to an incompatible processor will continue to use Windows 10 22H2 release.

If your device cannot upgrade to Windows 11, don't worry. It will still be supported until either the end of Windows 10's General Availability Channel servicing or the end of hardware support from the manufacturer, whichever comes first. 

Windows 10 IoT Enterprise will soon reach the end of its license sales (10/14/2023), causing Teams Rooms on Windows OEMs to switch to Windows 11 IoT Enterprise for manufacturing. However, OEMs who have existing Windows 10 licenses inventory may still use them to provide Windows 10 based images for a while. These images should automatically update to Windows 11 after setup. Nonetheless, all OEMs are expected to eventually transition to Windows 11 IoT Enterprise based images. To ensure the longevity of their device investment, customers should verify that any new hardware purchases are compatible with Windows 11.

The release of Microsoft Teams Rooms on Windows application version 4.17 has been postponed from May to June 2023. This app will enable Teams Rooms on Windows devices that meet the eligibility requirements to receive the Windows 11 22H2 update via Windows update. Once the dot release has booted normally at least once, customers can either wait for 8 days for the Windows 11 22H2 update to install automatically or manually check for updates from the Windows Settings app to pull the latest Windows 11 update. For devices that are not eligible, the Windows 10 22H2 release will be offered.

To check if your device is eligible for Windows 11, you can either check the list of eligible Intel processors for Windows 11 at https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

To avoid any obstacles that may hinder the Windows update process in your system, we advise updating a few devices manually with 4.16.134.0. Once the release has been installed and the devices have been successfully booted up, switch to admin mode and use the Windows Settings app to check for updates. Depending on the supported devices, you should be offered the option to download and install either Windows 11 22H2 or Windows 10 22H2.

Enhancement - Customize your Teams Rooms on Windows experience with the new custom background feature and default home screen!

The refreshed home screen of Microsoft Teams Room on Windows received modern UI/UX updates in March 2023. This update was initially released as an 'opt-in' feature in version 4.16 of the app.

Please take a look at the below blog for information.

https://m365community.blogspot.com/2023/03/teams-app-update-416-on-microsoft-teams.html

Starting June'2023 the Teams Room App 4.17 release the modernized home screen will become the default experience.

License requirement - Teams Rooms Pro license is needed to consume the Enhanced custom background feature.


If your business is using Teams Rooms with the latest home screen experience and Teams Rooms Pro license, you'll be happy to know that IT administrators can now choose three background images and specify which one is displayed on the main room, extended room, and room console. This can be done by adjusting the XML settings, giving you greater control over conference rooms.

<Theming>

<ThemeName>Custom</ThemeName>

<CustomBackgroundMainFoRDisplay>file1.jpg</CustomBackgroundMainFoRDisplay>

<CustomBackgroundExtendedFoRDisplay>file2.jpg</CustomBackgroundExtendedFoRDisplay>

<CustomBackgroundConsole>file3.jpg</CustomBackgroundConsole>

</Theming>

<CustomBackgroundMainFoRDisplay> – this XML setting specifies the background for the right side of the dual display, which has the calendar; input in this setting is required regardless of whether the device is in single or dual display mode.

<CustomBackgroundExtendedFoRDisplay> – this XML setting specifies the background for the left side of the dual display, which has the time and room info; input in this setting is required when the dual display setting is ON

<CustomBackgroundConsole> – this XML setting specifies the background for the room console; input in this setting.

Use the following image dimensions (based on 1080p display standards) for each screen aspect ratio respectively: 

16:9 – 1920 x 1080 px (minimum image dimension required for room displays)
21:9 – 2560 x 1080 px
3:2 – 1920 x 1280 px
16:10 – 1280 x 800 px (minimum image dimension required for room consoles)

The full image will be shown if a 4K image with a 3840 x 2160 px dimension is applied to a 4K display. However, if the dimensions of the image and the display do not match, the image scales to fill the frame while preserving the image aspect ratio (without letterboxing) and/or the image is cropped from the center. 

For example: If a 1080p image (1920 x 1080 px) with a 16:9 aspect ratio is applied on a 21:9 display, the image scales to fill the frame without distorting the image and is cropped from the center.

If a 4K image (3840 x 2160 px) is applied on a 1080p display, the image is cropped from the center.

The new custom background XML settings will replace the legacy custom theme settings.

What are the best practices to configure Microsoft Teams Pro portal ServiceNow integration for larger organizations with multiple service desk teams?

A reader of mine recently asked how they should go about configuring the Service Management Ticking queue for a multinational organization that has multiple service desk teams handling devices at the regional level.

In the last post, we looked at how to configure Microsoft Teams Room Pro portal integration with ServiceNow for an automatic ticketing solution. Please read it if you missed it

1. Create a Group -

• Login to https://portal.rooms.microsoft.com with the service administrator role.
• Navigate to " Settings" and select "Groups"
• Click "Create new group"
• Give Name and Description and click Next

When you're in the Assign room section, you have the option to use different filters to sort through the information about the rooms.

If your organization follows the practice of creating resource accounts based on region prefix, then you can easily filter the available rooms by using the same prefix.

After filtering the room, you can proceed by clicking the "Add new group" button.

You can now view all the groups you created by filtering various region/OS Type options in the Group section.

2. Assign devices to regional-specific Service- Now Incident Queue -

• In the ServiceNow integration section under "assignment group" click "Add Room Group"

• Select the Device Group created above.

• Type the Service-Now incident queue name.

• Click "Test" Once the validation is successful click "Submit"

Integrate Microsoft Teams Room Pro Management portal with ServiceNow for automatic ticketing based on the device health status

Microsoft Teams Room Pro Management Portal is a powerful tool that allows you to monitor and manage your meeting rooms across your organization. It provides you with a comprehensive view of the health and status of your devices, as well as alerts and incidents that require your attention.

The portal provides various signals that indicate the status of your devices, such as:

- Sign-in Exchange: Shows whether the device is signed in to Microsoft Exchange Online to fetch calendar information.

- Sign-in Teams: This shshowshetherhe device is signed in to Microsoft Teams to join meetings.

- Monitored or Offline: Shows whether the device is online and sending telemetry data to the portal or offline and not reachable.

- Camera, Microphone, Speaker: Shows whether the device has any issues with its peripherals that may affect meeting quality.

You can also view incidents that affect your devices, such as misconfiguration, sign-in failure, or device malfunction. 

But what if you want to integrate this portal with your existing IT service management system, such as ServiceNow? How can you automate the creation and resolution of tickets based on the incidents detected by the agents on the device?

What are the prerequisites for ServiceNow integration? -

• Service Administrator access in the Pro portal.
• Create a service account in ServiceNow and assign an Incident Manager role.
• ServiceNow should support table API.
• ServiceNow Instance and URI.

Integrate ServiceNow -

• Login to https://portal.rooms.microsoft.com with the service administrator role.
• Select ServiceNow under settings.
• Enter service-id and password created in ServiceNow.
• Enter the ServiceNow Instance Name. In the API URI, append "/api/now/table/incident"

Field Mapping -

All required items in the ServiceNow Field column of the Field Mapping section should be pre-filled. The table below contains each ServiceNow field and its corresponding Microsoft Teams Rooms field. Complete the action for each row of the Field Mapping section. 

Please make sure to select Test at the bottom of the configuration form once you're done. 

This step is important as it is required to submit your configuration. Upon passing the test successfully, don't forget to select Submit to save your changes. 

When you're ready to enable ServiceNow for your organization, simply toggle the Do you want to enable ServiceNow? switch to On.

Test the integration -

Once you enabled the ServiceNow integration the tickets will automatically be created based on the alert generated in the Pro portal.