In the early part of May last year, Microsoft implemented an update that enabled the display of all the apps that were either blocked or allowed within the Microsoft Teams client.
Users in Teams client can now browse the Teams App Store and discover apps that have been banned within their organization. They can then request approval from their administrators by simply clicking the 'Request approval' button.
As a Teams Administrator, you have the ability to customize the user request form for app requests in the Teams client. This allows you to include specific instructions for your users. Additionally, you can also include a Service Management URL or HelpDesk Support external link, which will redirect your users to the appropriate support resources.
- To configure user request settings for Teams, you'll need to log in to https://admin.teams.microsoft.com with Teams Administrator access.
- Once you're in, navigate to Teams Apps and select Manage Apps.
- From there, go to the top right and select "Org-wide app settings".
- Scroll down to the "User request configuration" section and update any custom page for users.
- Next, select "Redirect requests to external link" and update the HTTPS URL.
- Finally, click Save the Configuration to complete the process.
After the aforementioned modifications have been made, the user's request will be directed to an external URL.
By utilizing this URL, numerous organizations can easily adhere to their existing service management process, thereby simplifying user requests.
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