It's almost time most people go on vacation and you might have set out-of-office on your calendar, but that doesn't stop someone from calling your office number. You might don't want to miss that call, but at the same time, you want the caller to know that you are in out-of-office.
Teams Cloud Voicemail setup: -
Cloud Voicemail is automatically set up and provisioned for Teams users. A Microsoft Teams Phone license is not required for Cloud Voicemail. Cloud Voicemail deposits voicemail messages in a user's Exchange mailbox.
Note: - Cloud Voicemail doesn't support third-party email systems.
License requirement: -
Enable Voicemail: -
Login to Teams Admin Center and click Manage User, Search the user and select the "Voicemail" tab and enable the voicemail.
You can enable the voicemail through PowerShell as well.
Set-CsOnlineVoicemailUserSettings -Identity "Gengaiyan" -VoicemailEnabled $true
Create/Assign Voicemail Policy and enable the call routing rules: -
Login to Teams Admin Center and expand Voice and select "Voicemail policies".
Check Microsoft's official documentation for more information -
So far, we have configured the voicemail setup for the user account. Now, let's configure the Call Answering rules to route the PSTN Inbound number to Internal User or PSTN number after voicemail greetings.
There are a couple of ways you can configure these settings,
1. Admin Level through TAC or PowerShell.
2. User-level settings.
Admin Level through TAC:-
Login to Teams Admin Center and click Manage User, Search the user and select the "Voicemail" tab,
select the "caller can leave a voicemail" option on the call answering mode,
Select "Transfer to a number" on the call transferring,
Enter the "PSTN Number e.g +112345679" on the Transfer Target,
Default greetings prompt "Enter your OOO message".
Admin Level through PowerShell:-
Set-CsOnlineVoicemailUserSettings -Identity gmani@visa.com -CallAnswerRule "voicemailwithtransferoption" -TransferTarget "+1123456789"
User-Level Settings
Go to "Settings" ---> Calls, under the call answering rules, select "Calls ring me" and "No one else" under the "Also ring" option, and select "Voicemail" on the "If unanswered".
You can configure how long your endpoint needs to ring before the call is routed to voicemail (default 20 seconds).
Click "Configure Voicemail" under voicemail settings,
Call answering rules -
Select "Let the user record a message or be transferred to someone else" on the dropdown list.
You can transfer the call to someone internal or transfer it to a PSTN number e.g +1 123456789.
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