Integrate ServiceNow with Microsoft 365 Service Health to Generate the alert/Create automatic Incidents for reach issues reported in M365.

Have you integrated Microsoft 365 support flow with ServiceNow then you have some good news! Service Now released a new app, version 2.1, which has new options to create an incident in ServiceNow based on the alert/incidents/health report generated on Microsoft 365.

Whenever there is an update to Microsoft Service Health Incident, it will also post the same update on the Incident Notes. You can also choose to close the ServiceNow tickets once the Microsoft incident is closed.

Map Microsoft and ServiceNow table mapping -

You need to map the Microsoft incident table with ServiceNow listed below,

Service Now Setup -

Log in to the ServiceNow instance as admin, select settings, and navigate to Microsoft 365 Support and select Service Health.

There are two option that improves the usage of the integration,

• Enable automatic incident creation for each Microsoft service health incident.
• Automatically resolve the incident when the Microsoft Service health incident is resolved.

You can also configure the specific ServiceNow Incident assignment group, so every time when there is an incident it will be sent to that group. 

When there is Service Health Reported it will create an incident and post the status message in the ServicwNow notes section.