What is the MS Teams Mobile Phone?
Microsoft Teams Phone Mobile is a new intuitive, mobile-first Microsoft Teams experience that allows business users to access Teams capabilities through their mobile carrier on both their native dialer and a Teams endpoint. The solution delivers cellular network quality of service to Teams communications while allowing customers to enforce business policies, reduce costs, and improve the user experience for the growing mobile workforce. The solution is ground up from Operator Connect. Microsoft closely works with carriers to build a differentiated, high-quality, connected, and immersive mobile experience that can evolve mobility.
Supported Operators/Carriers?
Currently, these carriers support Teams mobile connect (One Number Reach) services in Germany, Sweden, and Canada.
Upcoming Carriers: -
There are carriers coming to the list starting next year.
Operator Connect Mobile empowers a mobile-first workforce
- Calling that works: Provide reliable communication solutions with failover options allowing a mobile call to be prioritized on the cellular voice network or internet connection for better call continuity and quality of service. Users can seamlessly move between devices and Teams endpoints without dropping calls or losing context.
- The power of Teams: Operator Connect Mobile enables users to seamlessly “uplift” calls to Teams on any type of device (laptop, tablet, desk phone or mobile phone), creating valuable opportunities to collaborate -- adding video, sharing content, recording and transcription, inviting new participants, and more.
- True mobile integration: Give users access to combined call history, unified voice mail and presence fidelity, across Teams and native mobile devices.
- Single-number simplicity and the flexibility to work from anywhere: Now, your users can have one business-provided number for mobile, desk, and Microsoft Teams, so they can work flexibly and securely from any location, device, or network. With Operator Connect Mobile, users can make and receive calls on their native dialer as well as the Teams app.
- Security, privacy and compliance capabilities of Teams: With Operator Connect Mobile, your organization can extend enterprise-grade business policies such as recording and retention to voice calls on native mobile devices. Calls from users’ devices can also be configured to appear as though they’re coming from the organization to avoid exposing users’ mobile numbers externally.
- Opportunities to streamline support and eliminate redundant services: Operator Connect Mobile enables organizations to consolidate redundant fixed-line and mobile services, as well as reduce the number of devices and hardware to purchase, manage, and support.
Customer Benefits
- Create a unified business communication experience. Enables an inclusive workplace for mobile, remote, hybrid, and office workers by providing a reliable communication solution to work securely from either their native dialer or from the Teams app on any device.
- Reduce costs and eliminate redundancies. Allows customers to eliminate fixed lines for their mobile and remote workers and reduce international, long-distance, and intra-company mobile costs.
- Streamline management and governance. Provisions access usage and manages telephony services for all employees from one centralized place – the Office 365 portal. Provides enterprises the ability to enforce business policies, including security, compliance, and data governance protocols, even with wireless-only, 5G users.
- Deliver a business-grade mobile communications solution. Allows mobile network operators to build on future innovation of their 5G networks through partnership with Microsoft, empowering digital transformation for enterprise customers with a high-quality and differentiated user experience.
User Benefits
- Single number reach - Make and receive calls from your smartphone’s native dialer or Teams endpoints using one business-owned mobile number.
- Seamless call transfer -
- Move between devices and Teams endpoints during a call without dropping the call.
- Escalate from an audio-only call to video or content sharing.
- Include other members of the organization in the call with a single click.
- Transfer the call within the organization.
- Leverage Teams capabilities, such as call recording, transcribing
- Unified call history that placed on the native dialer & Teams endpoint
Unified Presence Integration -
- Native dialer presence integrates with Teams presence.
Unified Voicemail -
- Receive all voicemails into Teams endpoints.
- Play/Pause/delete voicemails in Teams endpoints.
- Voicemails are transcripted and available in Teams endpoints.
Reference Links
https://www.verizon.com/business/products/voice-collaboration/collaboration-platforms/unified-mobile-for-microsoft-teams/
https://techcommunity.microsoft.com/t5/microsoft-teams-blog/announcing-operator-connect-mobile-delivering-mobile-first/ba-p/3252902
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