Monitor Microsoft Teams Audio quality for in-progress meetings

Microsoft recently released real-time monitoring of audio for in-progress Teams meetings.

Currently, the rule only applies to Teams Audio when one or more conditions are met e.g. Packet Loss greater than 5%, Jitter greater than 30 milliseconds, or RTT greater than 500 milliseconds.

You can define the mentoring settings threshold before the alert is sent. 3 levels of mentoring threshold,

• Notification threshold - Set the minimum % of the time that any above audio conditions must occur before the alert is sent e.g minimum 30% to 100%.
• Monitoring Window - set the amount of time audio must be monitored before the alert is sent e.g 1 min to 5 min.
• Notification waiting period - set the waiting period between the monitoring windows before sending another alert 5 min incremental up to 20 min.

Once you defined the monitoring threshold add your users whom you want to do a proactive monitoring 

You can get the monitoring alerts in a couple of ways,

• Teams Channel - Either you can get your own channel and configure it, or you can use the default alert channel.
• Webhook - If you have an incoming webhook, you can configure the Webhook URL.

User Experience/Alert -

When the user experiences the issue, the alert will be sent to Webhook or Teams Channel. The Teams also automatically starts for each user's real-time meeting data.

The alert includes what was causing the poor audio quality and when you click on "View details" it will take you to the TAC and you should be able to look at the entire call stats.