Remote Access for Microsoft Teams Room on Windows

Microsoft Teams Rooms Pro management securely enables Teams Rooms Pro managers with the ability to connect to a Teams Rooms device within the Teams Room Pro Management portal. With role-based access controls, your Teams Rooms Pro Management support staff can remotely connect to the Teams Rooms device when the device is not in a call to troubleshoot hardware and software configurations on Teams Rooms devices.

Pre- Requisites for Teams Rooms Remote Access

• Microsoft Teams Room Pro license.
• Currently, it only supports Teams Room on Windows.
• Windows 11 (If you haven't upgraded your MTR, it's time for it)
• Ensure the Azure Communication Service URL/IPs below are whitelisted on your firewall/proxy.

• Open the URLs below for the Pro Management portal on your proxy side.

• https://mmrprodnoampubsub.webpubsub.azure.com https://mmrprodemeapubsub.webpubsub.azure.com https://mmrprodapacpubsub.webpubsub.azure.com

Configure the remote access to at the tenant level -

• Log in to the Microsoft Teams Room Pro portal at https://portal.rooms.microsoft.com/ as a tenant global admin or Teams Room Pro Manager.
• Navigate to Settings and select "Remote Access"
• Set "Enable integration"
• Enter the Email address of the admin user consenting to this feature.

Assign the permission to IT Admins.

By default, the Teams Room Pro Manager role will not have remote access even though that role is required to enable the feature. This is to control if any future changes happen at the role level it's not impacting this feature.

Follow the RBAC role setup - Role-based access control in the Microsoft Teams Rooms Pro Management Portal - Microsoft Teams | Microsoft Learn

Remote Access -

Select the desired room for remote access. Click on the "Remote Access" tab and then select "Start Session".

Room Display: -

You have the following control on the remote session.

1. Restart the device remotely.

2. Switch Room Console vs Display.

3. Expand the remote session or fit to window.

4. End the remote session.

Room Remote Control -

Room Console -

1. Start the ad-hoc or join the scheduled meeting.

2. Make PSTN call.

3. Join with Meeting-ID for Zoom/Teams.

4. Swap to more option.

Major Release for Microsoft Teams Room on Windows

 Microsoft released a major version of Microsoft Teams Room on Windows.

Introduced in this update:

• New Teams on Teams Rooms - This update brings the New Teams available on Teams Desktop to Microsoft Teams Rooms on Windows. With the new Teams app now a part of Teams Rooms on Windows, all Teams Rooms devices can now utilize available resources to optimize room experience and rendering intelligent audio and video more reliably. The New Teams app has parity of experiences, and in addition all new Teams rooms experiences are built on new Teams app.
• Zero Touch Deployment with Windows Autopilot and Pro Management Portal  . This update includes app support to enable the end-to-end deployment experience. To test this, please reach out to your Microsoft account team to sign up for early access to the Teams Pro Management poral Autologin preview.
• Ability to change language on Microsoft Teams Rooms on Windows. With this new feature, end users can change the language of the Microsoft Teams Rooms on the Microsoft Windows app. The language choices offered are the same as those that are offered in the Microsoft Teams desktop app. The language is reverted to the default language when it restarts.
• Skype for business deprecation. Back with the release of app 4.19.57.0, we had announced the end of support for Skype for Business (Server and Online) on Microsoft Teams Rooms. With this update, we have retired the XML settings for SfB as well as ability to sign in or support to Skype for Business meetings.
• Meeting Chat shown by default in Gallery View for Teams Rooms on Windows. Meeting Chat is now shown by default when joining a Teams meeting with Teams Rooms on Windows in Gallery View, making it easier to see incoming chat messages on the front of room display. Admins can configure the default chat experience for a room, and users can make in-meeting changes to show or hide the chat using the touch console.
• Join meetings with a QR code on Teams Rooms on Windows. Users can quickly join meetings from a Teams Room by scanning a QR code on the Teams Room home screen using their mobile phone camera. The user will then enter the full meeting experience on Teams Room and the room companion mode experience on Teams mobile. The QR code can also be scanned to start an ad-hoc meeting or cast content from users’ mobile to the front of room display. If the user doesn't have the Teams mobile app, they will be directed to download it after scanning the QR code. Admins can control the QR code feature via XML settings and the Teams admin center. This feature supports cross-tenant meetings when the organization settings and user policies allow it.
• 4K display UI scaling for Teams Rooms on Windows. 4K-enabled displays, including front of room displays and touch boards, are natively supported on the Teams Rooms experience. Note: 4K video isn't supported.
• Improvements to Join with an ID. Teams meetings continues to be the default option while the option to select joining Zoom meetings with an ID, and others to come, is visually more clear.
• Meeting ID and passcode to join on Teams Rooms on Windows. Admins can configure and require a meeting ID and passcode to join a meeting on Teams Rooms on Windows to ensure one more level of security and privacy. This feature is available with Teams Rooms Pro license.
• End users can switch IntelliFrame on or off using Stage roster.